Returns Policy

Returns

Our return policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

To complete your return, we require a receipt or a proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Please first and foremost, get in touch with us directly on sales@essentialbogan.com regarding your item/s to be returned in exchange for a refund. We will then get in touch with you regarding the next steps to initiate a return.

Once your return is received and inspected, we will get in touch with you and notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company, it may take some time before a refund is officially posted. Next contact your issuer/bank, there can often be some processing time/delays before a refund is posted. If you have done all of this and still have not received your refund yet, please contact us at sales@essentialboga.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item e.g. incorrect sizing, please get in touch with us first at sales@essentialbogan.com.

Shipping

To return your product, please use the return address on the parcel. Please do keep in mind, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from your refund.

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